Privacy Policy

1. Information We Collect

Welcome to livering.ai. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website, platform, and services, including our AI receptionist capabilities.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and company details provided via forms.
• Call Data: Audio recordings, transcripts, and metadata of calls handled by our AI receptionists on behalf of our clients.
• Usage Data: Information about how you interact with our website and dashboard.

3. SMS Data Collection and Usage

Opt-in: By providing your phone number and explicitly checking the SMS consent box on our forms, you agree to receive text messages from livering.ai and its clients. These messages may include appointment reminders, service updates, and account notifications.

Data Handling: We collect and store your mobile number solely for the purpose of sending these authorized communications. We do not sell, rent, or share your mobile number or SMS consent information with any unauthorized third parties or affiliates for marketing purposes.

Opt-out: You can cancel the SMS service at any time by replying "STOP" to any message you receive. After sending "STOP", we will send a single confirmation message, and you will no longer receive SMS messages from that number. If you need assistance, reply "HELP".

Message and data rates may apply depending on your mobile carrier plan.

4. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain our services.
• Send administrative notices, appointment reminders, and service-related alerts.
• Improve and personalize the user experience and AI interactions.
• Respond to your demo requests and support inquiries.

5. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us via our Contact Form.