Help & FAQ

Everything you need to get set up and get the most out of your AI receptionist.

What is LiveringAI?+

LiveringAI is a 24/7 AI receptionist for service businesses. It answers your phone calls and text messages, captures caller details, triages emergencies, and books appointments — then sends your team a ready-to-act summary by email and SMS.

How do I connect my business phone number?+

Two options: (1) Purchase a dedicated number in the dashboard under Phone Numbers — it is provisioned and connected to your assistant automatically. (2) Keep your existing number and forward calls to your LiveringAI number. Most carriers set this up in a couple of minutes; we provide the exact steps during onboarding.

How do I set up call forwarding from my current number?+

From your business phone, dial your carrier’s forwarding code followed by your LiveringAI number. Common options: forward always, forward when busy, or forward when unanswered (so the AI only picks up missed calls). Tell us your carrier and we’ll send the exact code.

What does the AI do on a call?+

It greets the caller in your business’s voice, understands why they’re calling, collects the details you’ve configured, scores urgency, and — for emergencies — flags the call and can alert on-call staff immediately. Everything is transcribed and logged in your dashboard.

Can it book appointments?+

Yes. It captures the requested time on every call. When you connect a Google Calendar, it can check real availability and book the appointment live during the call, then send a confirmation text.

Does it handle text messages (SMS) too?+

Yes. The same number handles inbound texts with the same assistant and knowledge base, and the full conversation is logged alongside calls.

Which businesses is it for?+

Senior home care, veterinary, HVAC, plumbing, electrical, roofing, landscaping, property management, and more — each assistant is configured for your industry.

How fast will I hear about a call?+

Emergency-flagged calls trigger an instant email (and optional SMS). All calls appear in your dashboard in real time with a full transcript and summary.

How much does it cost?+

Plans are shown in our pricing section and include a monthly call/minute allowance. Start a free trial and upgrade or downgrade anytime from the billing page.

Is my data secure?+

Call data is stored in your own business workspace and is only visible to your account. See our Privacy Policy for details.

How do I get help?+

Reach us any time from the Contact page and our team will get back to you.

Still have a question?